We take pride in the service we offer to potential tenants and our local staff are able to expertly advise tenants moving into the vicinity for the first time as well as those already established within the area. It is essential for you to seek an agent/landlord who conforms to legislation and is a member of an independent redress scheme.

We can offer advice and guidance on schools, local facilities and amenities and being part of the local community enables us to answer any questions you may have. We will:-

  • Update you with details of any suitable properties that match your requirements
  • Arrange viewings at times of the day to suit you (subject to diary availability)
  • Submit offers to our landlords in a professional and informed manner and report back as soon as possible
  • Take prompt payment of a holding deposit for a property to be secured and set up the application to be emailed to you via Homelet referencing for you to complete anytime of the day to suit you
  • Arrange to meet you in our offices to complete the signing of the tenancy agreement, provide all relevant supporting documents and issue keys
  • Submit your deposit to MyDeposits, one of the three government approved schemes and issue certificate of protection and prescribed information.
  • On behalf of the landlord take care of transferring utilities and Council Tax bills into your name once you have moved in
  • Provide a full letting service during normal working hours and an out of hours helpline outside of this time
  • Undertake quarterly inspections of the property for you to be able to highlight any repairs or maintenance issues
  • All maintenance issues will be handled and acted upon quickly and efficiently
  • On departure from your property you will receive a check out inspection and report with estimates of any damages and dilapidations
  • We aim to return your deposit within 10 working days


Tenant Arrangement Fee

40% of one months rent inclusive of VAT for a joint application. Any additional applicants will be charged at £150.00 inclusive of VAT. The tenant arrangement fee includes:- right to rent checks (identity, immigration and visa confirmation), financial credit checks, obtaining references from current/previous employers/landlords and any other relevent information to assess affordability. It also includes contraction negotiation and arranging the tenancy and agreement. 

Guarantor Fee      £ 78.00 (inc VAT) per guarantor (if required)
Covering credit referencing and preparing a Deed of Guarantee as part of the Tenancy Agreement

Permitted Occupier Fee    £ 54.00 (inc VAT) per permitted occupier
Explaining to any permitted occupier their rights and responsibilities towards the named tenant(s) and landlord as well as the provision of documentary guidance and assistance during the tenancy

Pet Deposit     Returnable additional Security Deposit of £500.00 (at the discretion of the landlord) to cover the added risk of property damage. This will be protected with your security deposit in a Government-authorised scheme and may be returned at the end of the tenancy

Amendment Fee    £ 78.00 (inc VAT)
Contract negotiation, amending terms and updating your tenancy agreement during your tenancy

Renewal Fee (tenant’s share)   £ 78.00 (inc VAT)
Contract negotiation, amending and updating terms and arranging a further tenancy and agreement

Check out Fee (tenant’s share)   £ 0.00 (inc VAT)  
Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit(s)

Future Landlord Reference Fee   £ 0.00 (inc VAT) per reference request
Collating information and preparing a reference for a future landlord or letting agent

Lost Security Items    £ 12.00 (inc VAT) plus item cost
Obtaining necessary permissions, sourcing providers and travel costs

Out of Hours Services    £ 25.00 per hour (inc VAT) plus any actual costs incurred
Where actions of the tenant results in the agent (or nominated contractor) attending the property, time to remedy the situation is charged at the hourly rate

Unpaid Rent / Returned Payments  Interest at 8% above Bank of England Base Rate from date due


All deposits are calculated at one and half months rent unless specified differently within the property advertisment. Deposits are protected by MyDeposits and held in a ring fenced client money account with full client money protection. 



A holding deposit is taken prior to submitting an application. Holding deposits are only taken from one party and held as 'goodwill' of your intention to proceed. If your application is declined due to failing referencing, this money will be withheld by M Coleman Estate Agents and not refunded. If your application is successful, your holding deposit is deducted from the monies due on check in.

We look forward to being of service to you.